Candles must be returned unopened and in their original packaging with intact cellophane wrapping, fourteen (14) days after the order has been delivered. If goods returned are not in a re-sellable condition, we cannot accept your return.

Please note that all full-size perfume sales are final. Due to the nature of the product as a cosmetic item, and for hygiene and safety reasons, we are unable to accept returns or exchanges on full-size perfumes. We encourage customers to discover and test our scents through our Perfume Discovery Samples before committing to a full-size bottle. Discover Sets are final sales.

If your order arrives damaged, please contact us within 7 days of delivery and provide photo proof of the damage. Once verified, we will be happy to offer you either a replacement or store credit for the product value.

Notice: We offer bundles to allow our customers to take advantage of bulk discounts and are therefore not able to offer any returns/exchanges on these specific items. Items purchased through promotions and on sales are not eligible for refunds.

Returns are subject to a return fee, which will be deducted from the refund. Original shipping charges are non-refundable.

How to return your product(s)?

To initiate a return, please contact us. Return instructions will be provided upon authorization.

Return shipping costs are the responsibility of the customer. We recommend retaining your tracking details, as receipt of returns cannot be guaranteed. Original shipping charges are non-refundable.

Once received, returns are processed within 3 business days. A confirmation will be sent once your refund has been issued. Funds will be credited to the original method of payment within 5–10 business days.