Orders are shipped within 48 hours following the day the order was made. All orders are shipped from our US warehouse.

Shipping times: 2-5 days


Overose now ships to Canada via UPS International Standard Tracked.

Shipping time is approximately 5~8 business days and are a flat rate of $9.00 USD for all orders.

Unfortunately, we are not able to accept returns or exchanges on shipments from Canada. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. Any complaints or claims should be directed to UPS. The value on your customs form will reflect the full value of all products purchased.

In the event that a delivery address is submitted incorrectly or mistyped when an order is placed, please reach out to UPS directly to request a change of shipping address.


Please contact our customer care at if you have any questions regarding your order tracking.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Unfortunately, original shipping fees are non-refundable and will be deducted from the original cost.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and items bought on discounts, offers and bundles cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

To return your product, please contact us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as the original cost of shipping to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Freight Forwarders & PO addresses

We permit the use of a freight forwarder service, as well as shipments to PO addresses. Before placing your order, please be aware that Overose will not be responsible for any damages to the product caused by transportation when the service of a freight forwarder is used. No damage claims, as well as non-delivery claims can be made to Overose once the parcel has left our fulfilment center.


Lost Items and non delivery

In case of missing/lost/stolen packages we always try to do our best to help you to retrieve and find your parcel. But once your parcel is scanned by the courier and left our warehouse it is no longer within our control. Overose is not responsible for stolen, lost or missing packages and can’t be held responsible. Please get in touch directly with the courier with your tracking number.